Public Ticket #979606
Theme not working


  •  2
    Maria started the conversation

    I bought and installed the theme, contacted to hosting to be sure all the required sizes are correct. But theme is not loading pages, all the time working just preloader. What can be the reason? Thank you.


  •  30
    Ziga replied


    thank you for purchasing our theme.

    The site is not loading due to Javascript errors. There are 2 errors reported on your site:

    Uncaught Error: Bootstrap's JavaScript requires jQuery version 1.9.1 or higher(…)
    front.min.js?ver=4.6.1:1 Uncaught TypeError: jQuery(...).life is not a function(…)

    It appears a 3rd party plugin is loading an older version of jQuery and Bootstrap (the framework we built our theme on) requires a newer version.

    Please try deactivating any 3rd party plugins to see which one is causing the issue. We think it is caused by "Simple Lightbox". Also check if the plugin has an option to not load their own version of jQuery.

    Kind regards,

    Ziga Miklic

  •  2
    Maria replied

    Ok that was the problem with preloader it seems, theme started to work after turning off the preloader.

  •  2
    Maria replied

    This mistake was appearing all the time till I turned off Redux Framework, but without that plugin theme couldnt work, so I decided just to turn off the preloader, and it worked. Thank you for your help, now it works, but I checked all the other plugins, deactiveted, and only turning off of Redux Framework was helping. Now it works, but don't think that it had be like that. Please take a look on the new ticket I submited about not working masonry. Thank you.